After a leadership change at the beginning of 2014, TT needed to revamp not just its technology, but the way in which it interacted with its customers. Startups were beginning to attract the best tech talent away from fintech firms like TT, and the new leadership wanted better ways of communicating its values both internally and externally.
3Points had already been working with TT for years, mainly on media relations. However, 3Points saw an opportunity for TT to expand its brand into what was then a fledgling media channel, Twitter, and registered @Trading_Tech. With TT’s new focus on customer communications and company culture, 3Points was tasked with taking over the company’s Twitter account, from generating content ideas to drafting tweets to execution to impact reporting.
3Points first put in place a new, diversified content plan for the Twitter account. The goal was to emphasize Trading Technologies’ values across different “pillars,” such as industry thought leadership, platform innovations and company culture highlights. Through August of 2016, 3Points continued to work closely with the internal marketing team comprised of writers, designers, HR representatives and product managers, and led weekly meetings to develop a comprehensive editorial calendar.
3Points began incorporating social analytics as well, measuring engagement rate and impressions for every post on a weekly basis. This led to monthly meetings where we highlighted what worked well and what didn’t, and where we discussed how that information could drive strategy moving forward. Additionally, 3Points put together a strategy to analyze TT’s Twitter followers, with the goal of gaining a better understanding of who the audience was and what content appealed to them the most.
TT’s Twitter account saw its follower growth rate double in the three months after 3Points took over management, greatly expanding the company’s audience and online presence. That growth continued through the rest of the year, as TT ended the year with over 3100 followers, meaning the account grew roughly 1300 followers in 2015, after gaining roughly 1700 in its first 2.5 years of existence. Through the first three quarters of 2016, the account was on pace for over 1600 new followers for the year.
TT not only gained new followers, but our analysis showed they gained high-quality, relevant followers, and we also secured a better understanding of who those followers were. 3Points categorized every single one of the account’s followers, breaking them down into traders, media members, industry partners, etc. 3Points then put together a strategy to target new “quality followers,” meaning accounts with a great deal of influence in the industry.
Overall, the account sent 2.7 times more tweets once 3Points took over management (1080 tweets in 2015 compared to 398 in 2014), and that number is on pace to increase again in 2016. And despite the dramatic increase in tweets and followers — both of which tend to drive engagement rate down — the account kept a steady engagement rate, even increasing slightly from an average of 1.32% in 2014 to 1.4% in 2015 to 1.5% in 2016.
In 2016, TT launched its first direct-to-consumer marketing campaign, targeting professional traders to open a trial account for the company’s new platform. Out of all the mediums in the campaign, Twitter proved to be the most effective for increased demo user growth.
TT now enjoys direct contact with many top traders, and when those high-quality followers engage publicly with TT, it in turn encourages their followers to learn more about TT and its products.
Total follower growth for the year:
- Started May 2012
- 1/19/2015: 1813
- 1/24/2016: 3174
- 9/29/2016: 4266 (on pace for 4812 by Jan 2017)
# tweets per year:
- 398 tweets in 2014
- 1080 tweets in 2015
- 990 tweets Jan-Aug 2016 (pace of 1485 for the year)
Engagement rate for the year:
- 1.32% in 2014
- 1.4% in 2015
- 1.5% in 2016
3Points built our Twitter account into an engaging and active social media presence. They brought in new content ideas and remained detail-oriented with every tweet. The improvement in a few short years is reflected not only in the statistics, but in the quality and variety of the content.
– Brian Mehta, CMO, Trading Technologies